Returns & Cancellations Policy
At Onlinecurtains.ae, we value your trust and aim to provide you with the best shopping experience when choosing Curtains Dubai and other window treatments. We understand that sometimes you may need to cancel or return an order, and our simple policy ensures you can shop with confidence.
Order Cancellations
- Orders can be canceled within 24 hours of placing them without any charges.
- If production or dispatch has already started, cancellation may not be possible or may involve a fee.
- To request a cancellation, please contact our customer support team immediately.
Return Policy
- Products can be returned within 7 days of delivery if they are unused, undamaged, and in original packaging.
- Customized or made-to-measure curtains are non-returnable, as they are tailored specifically for you.
- Any defective or wrong item delivered will be replaced at no additional cost.
Refunds
- Refunds are processed once the returned product is inspected and approved.
- The amount will be credited to your original payment method within 7–14 working days.
- Shipping charges are non-refundable, unless the return is due to our error.
- You’ll receive an email or SMS notification as soon as your refund is initiated, so you always know the status.
Exchanges
- Standard ready-made curtains may be exchanged for another design within 7 days, subject to stock availability.
- Exchange is not available on customized orders.
- For ready-made curtains, we offer a one-time free exchange so you can shop with complete peace of mind.
How to Request a Return or Cancellation
To initiate a return, cancellation, or exchange, please contact us with your order details:
📍 Address: Fixit design carpet and curtains, Al Quoz 1, Dubai, UAE
📞 Phone: +971554722980
📧 Email: info@onlinecurtains.ae
You’ll receive a tracking ID for your return or exchange, so you can follow every step until it’s resolved.
Quick Help Section
1. Can I return customized curtains?
No, customized or made-to-measure curtains cannot be returned unless they are defective.
2. How do I know if my return is approved?
You will receive an email or call from our team within 24–48 hours of your request.
3. Do I have to pay for return shipping?
No, if you received a defective or incorrect item, return shipping is free.
Important Notes
- Please keep proof of purchase for all returns or cancellations.
- Items damaged due to misuse, mishandling, or improper installation will not be eligible.
- We reserve the right to update this policy without prior notice.